Terms of Service
These terms govern the repair and maintenance services provided by Mac Repair for Business LLC and your use of this website. By engaging us or by requesting a quotation, your organization accepts these terms unless a signed service agreement states otherwise.
Last updated: January 2026. These terms are written for business customers. They are not intended for, and do not create rights for, consumers or individuals.
1. Business-only eligibility
Our services are available exclusively to businesses and organizations. By requesting a quotation or engaging our services, you represent that you are acting for an organization and that the devices concerned are business-owned equipment. We do not offer consumer or personal-device support, and we may decline any request that does not meet our business eligibility requirements. Our minimum engagement is five managed laptops.
2. Quotations and service agreements
Quotations are estimates valid for the period stated, and are not binding until both parties confirm an engagement or sign a service agreement. Where the scope of work changes after a device is assessed, for example where an additional fault is discovered, we will seek your approval before carrying out the additional work. A signed service agreement, where one exists, takes precedence over these general terms in the event of any inconsistency.
3. Customer responsibilities
- Provide accurate information about the devices and the faults reported.
- Ensure that you are authorized to release each device for service.
- Take reasonable steps to protect sensitive information on devices before they leave your control, in line with your own policies.
- Confirm consignment addresses and packaging standards, and hold a valid purchase order for work you authorize.
4. Turnaround and service levels
Turnaround commitments are stated in your quotation or service agreement and measured from the point defined there. Targets are commitments made in good faith, but they are not guarantees in every circumstance; parts availability, an undisclosed second fault, or events outside our control may affect timing. Where a job will run beyond its window, we will inform your nominated contact as soon as we become aware.
5. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to the services, whether in contract, tort, or otherwise, is limited to the amount your organization paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption. Nothing in these terms excludes liability that cannot lawfully be excluded.
6. No consumer rights
These terms are between commercial parties. Consumer protection statutes, statutory rights applicable to consumer transactions, and similar protections for individuals do not apply to the services described here. Eligibility for our services is limited to organizations.
7. Ownership of removed parts
Parts replaced during a repair become our property unless we agree otherwise in writing, principally because some removed components must be handled under environmental and safety practices. Where an organization requires returned components, that must be agreed before work begins.
8. Governing law
These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, and the courts of Mecklenburg County, North Carolina have jurisdiction for matters not subject to arbitration.
9. Binding arbitration and class-action waiver
Except where prohibited by law, any dispute arising out of or relating to these terms or the services will be resolved by final and binding arbitration administered in North Carolina under the rules of a recognized arbitration body, rather than in court. Each party waives the right to a jury determination and the right to participate in a class, collective, or representative action. Either party may seek relief in a small-claims forum where the amount and nature of the dispute permit.
10. Changes to these terms
We may update these terms from time to time. The version in force at the time an engagement is confirmed governs that engagement. Continued use of this website after an update indicates acceptance of the revised terms.
11. Contact
Questions about these terms can be sent to [email protected] or to Mac Repair for Business LLC, 1420 Commerce Park Drive, Suite 210, Charlotte, NC 28208.