Per-incident agreement
You send work as it arises and we bill against agreed rates. Predictable unit pricing, a named account manager, and the same documented handling as every other plan. This is the lightest way to start.
Agreements that cover a fleet, not a single machine
A fleet plan replaces one-off transactions with a standing agreement: agreed turnaround, pooled service capacity, scheduled maintenance, and reporting your finance team can reconcile without chasing paper.
Business accounts only. We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 5 or more managed laptops.
Buying repairs one at a time makes sense for somebody with a single machine and a quiet afternoon. It makes little sense for an organization with two hundred laptops spread across six locations, where the real question is not the price of one screen but the total cost of keeping the estate productive. A fleet agreement answers that question directly, and it gives both sides a predictable basis for planning.
Three plan shapes
Pooled repair allowance
A volume of service capacity is reserved for your organization each quarter. You draw on it as devices fail, which smooths the peaks and gives budget holders one line item to track instead of dozens.
Managed maintenance plan
A scheduled cycle of inspection and preventive work across the estate, with reported battery health, findings per asset, and recommended actions. Designed to reduce failures rather than merely react to them.
What every agreement includes
- A written service agreement with defined turnaround commitments and escalation contacts.
- Purchase-order-friendly invoicing, net-30 terms, and remittance details your finance team can process without a phone call.
- A named account manager who knows your estate, your sites, and the names of your coordinators.
- Chain-of-custody records for every device movement, from collection to return.
- Per-asset service history, so a machine carries its own record throughout its life.
- Monthly summaries covering volume, categories of work, and anything that looks like a pattern.
How onboarding works
Onboarding is deliberately short. We agree scope and turnaround, sign the service agreement, and set up your account with the contacts who will actually raise work. If you are sending devices to our bench, we confirm the shipping addresses and the insurance position on the first consignment. If our engineers are coming to you, we schedule the first visit and agree how machines will be presented and returned. From that point, raising work is a matter of a short message or an email naming the asset and the symptom.
Pooled plans work best when an organization can forecast roughly how many units it will need touched in a quarter. That forecast does not have to be exact. We review consumption against allowance at the end of each period and adjust the next one, so the agreement follows your reality rather than the other way around.
If your fleet is growing, newly acquired machines can be added to the agreement at any point. If you are retiring machines, we can fold that into the same reporting so your asset records and your service records tell one consistent story.
Pooled capacity, clearly reported. Every plan states what is included, what sits outside it, and how the balance is calculated. Ambiguity in a service agreement is a cost that shows up later, and we would rather remove it at the start.