Owns the agreement
Scopes the service, agrees turnaround and terms, and keeps the agreement current as your estate changes size or shape.
One named contact who owns your account
A service relationship should not depend on remembering a ticket number. Every business account gets a named manager who knows the estate, the sites, and the people raising work, and who is accountable for how it all goes.
Business accounts only. We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 5 or more managed laptops.
Account management is the part customers notice only when it is missing. When it works, raising a job is a short message, a question gets a real answer, and the invoice at the end of the month matches what everyone expected. When it is absent, work drifts, records fragment, and somebody spends their Fridays chasing paperwork.
We assign a manager rather than a queue for a simple reason: an organization is not a stream of tickets but a relationship with a history. Knowing that a particular site tends to report hinge faults, or that one team travels heavily in the summer, changes the advice we give and the parts we choose to hold. That context is worth more to a fleet than a slightly faster response to an isolated request.
What your account manager does
Single point of contact
Answers questions, coordinates visits, escalates urgent work, and makes sure messages do not vanish between departments.
Commercial housekeeping
Handles purchase orders, invoicing against net-30 terms, and any query your finance team raises about a line item.
Reviews the numbers
Talks you through the monthly summary: volume, categories of work, turnaround performance, and anything worth watching.
Commercial terms built for organizations
Businesses do not pay by tapping a card at a counter, and our terms reflect that. Work is raised against a purchase order, invoices are issued with clear references to your assets and jobs, and payment runs to net-30 terms agreed at onboarding. If your organization requires a specific invoice format, a particular remittance reference, or a consolidated monthly document, we set that up once and follow it thereafter.
| Item | Standard for business accounts |
|---|---|
| Work authorization | Purchase order, or a named coordinator's written approval |
| Payment terms | Net-30 from invoice date, unless otherwise agreed |
| Invoicing cadence | Per job, or consolidated monthly on request |
| Reporting | Monthly summary with per-asset history on demand |
| Escalation | Named manager, plus a backup contact for absences |
Quarterly, your manager walks through the numbers with you: what broke, what it cost to fix, and whether the pattern suggests anything worth changing. Where a site is generating more failures than its share, or one batch of machines is ageing faster than the rest, that shows up in the review before it becomes a budget surprise.
Consolidated invoicing is popular with organizations running several sites, because it turns a scatter of small line items into one document a finance team can reconcile against a budget line. Per-asset references mean the same document also answers the operational question of which machine cost what, without a second report.
Consolidation is the point. One agreement, one contact, one set of records. That is what makes the model work for an organization with dozens or hundreds of machines rather than a handful.