Intake record
Each device is logged with its asset tag, identifying marks, and reported symptom. Both parties receive a copy of the intake record.
Every device accounted for, from door to door
When a company laptop leaves your building it carries your data, your asset number, and your responsibility. Our custody process exists to make sure the machine goes where it should, comes back as it left, and can be traced at every stage.
Business accounts only. We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 5 or more managed laptops.
Chain of custody is a term from evidence handling, and the discipline transfers well. The idea is simple: at any moment, somebody should be able to say who has the device, when it changed hands, and what condition it was in at each point. For an organization handing over a fleet, that record is the difference between confidence and hope.
How custody is recorded
Named handovers
Every transfer names the person releasing the machine and the engineer receiving it, with a date and time. No anonymous van-loads.
Controlled storage
Machines waiting on parts are stored in a controlled area, individually located, rather than lost in a general pile.
Access limits
Only assigned engineers work on a device. Movement between benches is logged, including any travel to a specialist station.
Return record
On return, condition is confirmed against intake, and the record closes with the signature of the receiving party on your side.
Archive
Custody records stay on file against the asset, so a query months later can be answered from the record rather than from memory.
Data handling for company devices
Our work is about hardware, and we ask customers to keep data protection in their own hands. Before devices are released for repair, we recommend that account credentials are changed and that any local information specific to a role is moved off the machine where policy allows. This puts control of sensitive material where it belongs and keeps the repair focused on the physical fault.
- Devices are worked on as physical units; our records describe hardware condition and work performed.
- Where a customer requires a confidentiality agreement before work begins, we sign one as part of onboarding.
- Engineers are vetted as a condition of employment and work to written handling standards.
- Storage locations for inbound and outbound machines are separated from general workshop floor traffic.
- End-of-life handling is agreed in writing, including how empty chassis and removed parts are dealt with.
Built for audit
If your organization is examined by an auditor, an insurer, or an internal review, the questions are predictable: where were the assets, who touched them, and what changed. Our records are designed to answer those directly, which spares your team an unpleasant afternoon of reconstruction.
Bring your constraints. Tell us how your organization handles asset movement and we will fit the custody process around it, rather than asking you to bend your rules to suit ours.