Intake and registration
Each device is registered on arrival, matched to the consignment and asset tag, and given a controlled location on the bench.
A bench with the equipment your machines deserve
Depot service routes machines to our workshop, where board-level instruments, a deeper parts inventory, and controlled conditions allow work that is impractical on a customer site. It is a service agreement route, arranged and tracked for business accounts.
Business accounts only. We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 5 or more managed laptops.
Some repairs belong in a workshop. A machine with a logic-board fault, a stubborn charging problem, or liquid exposure needs magnification, a steady power supply, controlled cleaning, and the time to test properly. Packing a group of affected devices and sending them to our bench is often the most reliable way to get them right, and it spares your team from hosting a repair.
Intended for business consignments
Depot work is set up for organizations booking service under an agreement, not for individuals boxing up a personal laptop. Consignments are raised against your account, referenced to your asset tags, and tracked through a defined intake and return process. That structure is what makes the whole route auditable and keeps your records tidy.
Bench diagnosis and repair
Faults are traced, quoted in plain language, and repaired with components selected for durability rather than the shortest possible bill.
Testing and return
Repaired machines are tested against a written checklist, packed to protect the repair, and returned under a signed custody record.
The logistics, handled properly
We agree the shipping addresses, the packaging standard, and the insurance position before the first consignment moves. You box the machines; we confirm arrival; we report findings before doing work where the scope has changed; and we return each device with its record. If a machine turns out to be beyond economical repair, that conclusion is documented, and you decide what happens next with clear information in front of you.
- Consignments are raised on a purchase order and reconciled against returned assets, so nothing goes missing in the paperwork.
- Devices travel with a custody record naming the sender, the receiving engineer, and the date of each handover.
- Casing and identifying marks are noted at intake, which protects both sides if a question arises later.
- Return shipping is arranged to your addresses with tracking, and the paperwork follows the machines.
Where a repair is straightforward, we aim to complete it well inside the standard window. Where a fault needs a part we do not hold, we say so early and give you a realistic date rather than a hopeful one. Honest timing is worth more to a working fleet than an optimistic estimate that quietly slips.
Insurance and packaging. We specify a packaging standard and confirm the insurance position for every consignment before it moves. These are agreed as part of a service arrangement so that responsibility is never ambiguous.