1. Business quote
You tell us about the estate, the sites, and the kind of work you expect. We respond with a scoped quote, agreed turnaround, and the terms that would govern the arrangement.
From business quote to returned asset, in six steps
A repair should not be a mystery. Here is the path every device takes with us, and the points at which you hear from us, so that you always know where a machine is and what happens next.
Business accounts only. We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 5 or more managed laptops.
Process is where service companies earn or lose trust. A capable engineer with a vague process will still frustrate a customer, because the customer cannot see what is happening. We keep the steps few, the checkpoints explicit, and the communication plain.
2. Service agreement
Once the shape is agreed, we document it: scope, turnaround, contacts, invoicing terms, and how devices move between us. Nothing is left to assumption.
3. Work raised
Your coordinator raises work by naming the asset and the symptom. For batches, a short list is enough; we confirm what we have received so the record matches the building.
4. Diagnosis and confirmation
Each machine is assessed. If the scope has changed from what was expected, we tell you before proceeding, with a clear description and a clear price.
5. Repair and testing
Work is completed and the machine is tested against a written checklist covering the repair and the functions around it, so we do not return a machine with a fresh fault.
6. Return and record
The device comes back on site or by tracked return, with its service record attached to the asset. You always receive a summary of what was found and done.
What you hear from us, and when
You hear from us at intake, when diagnosis is complete if the scope has changed, and at return. For maintenance rounds you also receive a per-asset report at the end of the visit. If we hit a delay, we tell you as soon as we know rather than letting the promised date pass in silence, because a fleet manager can plan around bad news but not around a missing update.
Records that outlive the repair
Every action is written against the asset, not the invoice. That means that a year from now, when a machine is being considered for replacement, you can see what it has cost and what has been done to it. This is the difference between managing an estate and reacting to it.
Those records also spare your team from keeping its own parallel notes. When a colleague changes role, the history does not leave with them; it stays with the asset and with the account, ready for whoever picks up the work next.
One point of contact. A named account manager owns your relationship and the quality of the work delivered under it. If something is not right, you have one person to call, and the message does not get lost between departments.